How long does delivery take across India?
We deliver across India within 4–7 business days. Metro cities like Mumbai, Delhi, Bangalore, and Chennai typically receive orders in 2–4 days. Remote areas may take up to 10 days.
Frequently Asked Questions
Shipping, COD, authenticity, 15-day returns, and skincare guidance for Indian customers.
Orders & Delivery
Is Cash on Delivery (COD) available?
Yes! We offer COD across India. COD orders may take an extra 1–2 days for processing. A small handling fee of ₹49 applies for COD orders.
What is the minimum order for free shipping?
Orders above ₹999 qualify for FREE shipping. Orders below ₹999 attract a flat shipping fee of ₹79.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking link via SMS and email. You can also visit your Profile → Orders section to check real-time status.
Can I change or cancel my order after placing it?
Orders can be cancelled or modified within 2 hours of placing them. After that, the order enters fulfillment and cannot be changed. Please contact our support immediately.
Products & Authenticity
How does GlassnGlow guarantee authentic J-Beauty and K-Beauty products?
GlassnGlow is the shopping platform operated by KOJAIN INDIA LLP. We source Japanese and Korean cosmetics from authorised brand partners and distributors in Japan and South Korea — not grey-market middlemen. Products ship with authentic manufacturer packaging and batch codes, and we handle compliant import into India.
Are all products 100% authentic?
Absolutely. GlassnGlow sources directly from authorized distributors and brand partners in Japan and South Korea. Every product comes with authentic batch codes and manufacturer packaging.
Are the products imported or locally made?
All our Japanese and Korean beauty products are imported directly from their country of origin. We do not sell locally manufactured duplicates.
Are the products safe for Indian skin tones?
Yes! Brands like Cosrx, SK-II, Anessa, and Hada Labo are widely loved across South Asia and are well-suited for Indian skin types — from oily to dry and combination.
Do the products have English labels?
Most products have bilingual labels (English + original language). For those without English labels, we include a translated description on our product pages. Ingredients are always listed in English on our website.
What is the shelf life / expiry of products?
All products we ship have a minimum of 12 months of shelf life remaining. Expiry dates are printed on packaging. We do not sell short-dated stock.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of delivery if the product is unused, unopened, and in original packaging. Opened products cannot be returned due to hygiene reasons, unless they are damaged or defective.
I received a damaged or wrong product. What do I do?
We're sorry! Please take photos and contact us within 48 hours via WhatsApp or email. We'll arrange a free replacement or full refund immediately.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive the returned product. Amount is credited back to your original payment method (UPI, card, or bank).
Can I exchange a product for a different shade or variant?
Yes, exchanges are allowed within 15 days if the product is unused and in original condition. Exchange shipping is free for defective products but may attract ₹79 for preference-based exchanges.
Payments & Offers
What payment methods are accepted?
We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery.
Is it safe to pay online on GlassnGlow?
Yes, 100%. Our payment gateway uses 256-bit SSL encryption. We never store your card details. Payments are processed through RBI-compliant secure gateways.
How do I apply a coupon or promo code?
Enter your coupon code in the "Apply Coupon" box at checkout before placing the order. Coupons cannot be applied after an order is placed. Use code KIRA15 for 15% off your first order!
Do you have a loyalty program or wallet rewards?
Yes! GlassnGlow Wallet lets you earn reward points on every purchase. Points can be redeemed on future orders. Check your Wallet in the profile section.
Skincare Advice
Which Korean skincare brand is best for acne-prone skin?
COSRX is a cult favourite for acne-prone skin — their Salicylic Acid Cleanser, Snail Mucin Essence, and Acne Pimple Master Patches are bestsellers in India. Also try Some By Mi AHA BHA PHA Miracle Toner and Beauty of Joseon Revive Serum with centella asiatica for calming active breakouts.
Which Japanese sunscreen is best for Indian weather?
Anessa Perfect UV Sunscreen SPF 50+ PA++++ by Shiseido is our top pick — no white cast, sweat and water resistant, perfect for Indian summers. Bioré UV Aqua Rich Watery Essence SPF 50+ is another fan favourite. Both are ideal for Indian skin tones with no greasy residue.
Is Korean glass skin routine suitable for oily skin?
Yes! The K-beauty glass skin routine works beautifully for oily skin when using lightweight, water-based products. Focus on double cleansing, a hydrating toner, lightweight hyaluronic acid (Hada Labo), and a non-comedogenic sunscreen. Niacinamide serums from COSRX or Some By Mi help control sebum and minimise pores.
Can I use Japanese and Korean products together?
Absolutely. Many beauty enthusiasts mix J-beauty and K-beauty for the best results — Korean layering routines paired with Japanese precision ingredients like fermented rice water, ceramides, and collagen work excellently together.
What is barrier repair skincare and which products help?
Barrier repair skincare focuses on restoring your skin's protective lipid layer, which can be damaged by over-exfoliation, pollution, or harsh products. Key ingredients include ceramides, panthenol, and centella asiatica. Top picks available in India: Curél Intensive Moisture Cream (Japan), COSRX Balancium Comfort Ceramide Cream (Korea), and Dr. Jart+ Cicapair Tiger Grass line.
What is niacinamide and why is it popular in Korean skincare?
Niacinamide (Vitamin B3) is one of K-beauty's most effective ingredients. It reduces hyperpigmentation, minimises pores, controls oil, and strengthens the skin barrier — making it ideal for Indian skin concerns like dark spots, uneven tone, and oily skin. Look for COSRX Niacinamide 15% Face Serum or Some By Mi Niacinamide 30 Days Serum.
Is centella asiatica safe for sensitive and acne-prone Indian skin?
Yes — centella asiatica (cica) is one of the gentlest and most effective ingredients for sensitive and acne-prone skin. It reduces redness, speeds wound healing, and strengthens the skin barrier. Popular Korean products with cica include Dr. Jart+ Cicapair Tiger Grass Cream, Beauty of Joseon Relief Sun, and COSRX Centella Blemish Cream.
What Korean or Japanese ingredients help with hyperpigmentation for Indian skin?
For hyperpigmentation on Indian skin, look for: Niacinamide (reduces melanin transfer), Tranexamic Acid (fades stubborn dark spots), Vitamin C (brightens and evens skin tone), Alpha-Arbutin (lightens post-acne marks), and Glutathione (antioxidant brightening). Top product picks: Beauty of Joseon Glow Serum (niacinamide + propolis), Klairs Freshly Juiced Vitamin C Serum, and COSRX Triple C Lightning Liquid.
